Privacy and Security Policy

Introduction

This Privacy and Security Policy outlines how Pinecone Teknoloji Limited Şirketi ("Pinecone", "we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who visit our website or use our services. This policy applies to all users, regardless of their location. By accessing or using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

Information We Collect

We may collect the following types of personal information from you:

Contact Information: Your name, email address, phone number, shipping and billing address, and company information (if applicable).
Payment Information: Your credit card or other payment information when you make a purchase.
Account Information: Your username, password, and other preferences when you create an account.
Usage Information: Information about how you use our website and services, such as your IP address, browser type, device information, pages visited, and time spent on our website.
Communication Information: Information you provide when you contact us for customer support or other inquiries.

How We Use Your Information

We may use your personal information for the following purposes:

To process your orders and provide our services: This includes processing payments, shipping products, and providing customer support.
To communicate with you: This includes sending you order confirmations, shipping notifications, promotional offers, and responding to your inquiries.
To improve our website and services: This includes analyzing how users interact with our website and services, and using this information to improve our offerings.
To comply with legal obligations: This includes complying with applicable laws and regulations, and responding to legal requests.

How We Share Your Information

We may share your personal information with the following third parties:

Service providers: We may share your information with third-party service providers who help us operate our website and services, such as payment processors, shipping carriers, and marketing partners.
Business partners: We may share your information with business partners who offer products or services that may be of interest to you.
Legal authorities: We may share your information with legal authorities if required by law or to protect our rights or the rights of others.

International Data Transfers

If you are located outside of Turkey, your personal information may be transferred to and processed in Turkey. By using our website or services, you consent to the transfer of your personal information to Turkey.

Your Rights

You have the following rights regarding your personal information:

Right to access: You have the right to request access to your personal information.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to erasure: You have the right to request that we erase your personal information.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal information.
Right to data portability: You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object to the processing of your personal information.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Changes to This Policy

We may update this Privacy and Security Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

If you have any questions or concerns about this Privacy and Security Policy, please contact us at:

Pinecone Teknoloji Limited Şirketi KIZILIRMAK MAH. DUMLUPINAR BLV. A NO: 9 A İÇ KAPI NO: 158 ANKARA 06510 TR Email: support@pinecone.com.tr Phone: 0850 840 10 08